Feedback & Complaints

We value your feedback. Use this form to make a complaint, offer a compliment, or provide suggestions of how we could improve our service.

NDIS disability support team members providing friendly and reliable support

Easy Read

Feedback and complaints guide

Our Easy Read guide explains how to give feedback, share a compliment or make a complaint, using simple words and pictures. It also has a form you can print, fill in and give to any Sunflower Services worker.

Easy Read

Tell us what you think

Our Easy Read feedback and complaints guide and form. Read it on your own or with someone you trust, then tell us in the way that suits you best.

PDF · 8 pages · October 2026

Download Easy Read guide

What’s in the guide

  • What feedback, compliments and complaints are
  • It is OK to complain. You will not get in trouble
  • The ways you can tell us, and who can help you
  • What happens next, and how long it takes
  • How to contact the NDIS Quality and Safeguards Commission
  • A form to print, fill in and give to a worker

Need help reading it, or want it in another format? We can arrange an interpreter, large print, or someone to read it through with you. Just ask your worker or call (02) 4030 1352.